Refund Policy

Last updated: 15 September 2025.

‍1. General

- HUD Store offers a 7-day refund guarantee for ready-made digital HUD and Popup packages purchased through our Store.

- Custom HUD development service is excluded from refunds.

2. Eligibility for Refunds

- Refund requests must be submitted within 7 days of purchase.  

- Refunds are guaranteed within 7 days of purchase if the product does not match its description or contains errors that prevent proper use.  

- After the 7-day period, refunds are no longer available.  

- Partial refunds are not offered.

3. Exceptions

- Custom HUD development service is non-refundable.  

- Refunds are not provided if you violate the Terms of Use (for example, sharing your account or redistributing purchased products).

4. Refund Process

- To request a refund, please contact us via email support@hudstore.poker or visit our contacts page.

- You do not need to provide a reason, but including one helps us improve.

5. Refund Method and Timing

- Refunds are issued in USD

- Payment processing fees are not refundable.  

- Refunds are processed within 10 business days.

6. Updates to this Policy

We may update this Refund Policy from time to time. The updated version becomes effective upon publication on this page.

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